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Oud 11 mei 2017, 07:22
JohnHart JohnHart is offline
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Standaard Outsourcing Contract Manager position at AkzoNobel in Amsterdam

Manage end-to-end ITO/BPO outsourcing contracts for a leading global organization

AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. We are a leading global producer of paints, coatings and specialty chemicals, supplying essential ingredients, essential protection and essential color to industries and consumers worldwide.

Central to this success is an advanced and comprehensive Global Business Services (GBS) function for a.o. Finance and HR. Within this context, your mission in this role is to manage strategic suppliers and the contracts related to sourced services for GBS.

Is this a challenge that matches your profile as someone with strong service delivery management experience, excellent vendor relationship management skills, and knowledge of the manufacturing/process industry? Can you challenge suppliers to achieve desired results while maintaining a helicopter view of all services and GBS-Back Office Functions? Do have serious financial reporting and analysis skills? Above all, can you make a real difference within our dynamic, multinational and multicultural business environment?

If you offer all this and more we invite you to apply for the role of

Outsourcing Contract Manager

The role and its responsibilities
This role is based at the AkzoNobel Center in Amsterdam, the Netherlands, from where you are responsible for managing, monitoring and executing the obligations and rights of contracts with vendors by negotiation, contract management and vendor management. You report into to the head of Outsourcing – Services Integration Management.

This involves a number of key activities:

Supplier Relationship Management
You manage the relationship and communications with supplier(s) by developing, implementing, ‘owning’ and maintaining the GBS Vendor Ecosystem. This requires you to engage with a wide range of interests and stakeholders across our matrix organization.

At all times you actively work with suppliers to seek new opportunities to optimize services. You also develop and agree on the Supplier Engagement model, and resolve escalations between AkzoNobel and Supplier(s).

Outsourcing Contract Management
You manage the strategic contracts with vendors and drive maximum value as defined within the contract. In doing so you facilitate an effective supplier governance structure and perform management processes including Dispute Resolution, Change Management, Issue Management and Billing & Invoicing. This includes the proactive mitigation of contract risks via an Early Warning System.

Further, you help to define key KPIs, drive KPI compliance, and monitor supplier progress and performance. You also develop, maintain and provide Account development plans per responsible vendor. In addition you support projects to identify and deliver performance improvements and savings opportunities.

Alignment with key stakeholders in other departments
You act as a key source of information in developing, implementing and maintaining the Sourcing Strategy. In particular you define sourcing opportunities, and ensure the Sourcing calendar remains aligned with daily operations.

This requires you to perform cost control benchmarking and to guide the domain managers on performance. In addition you work with Finance to ensure adherence to broader finance and risk requirements.

At an overall GBS level you collaborate with the Management Team to deliver full end-to-end service chains, proactively contributing to the operational integrity of GBS operations globally through continuous improvement and operational excellence.

As such, this is an exciting challenge for a result driven professional with a quality- and customer-oriented attitude who can remain neutral toward technology, vendor and product choices. The role also demands an ability to balance both the long- and short-term implications of individual decisions.

Candidate profile
To apply for this position you must possess the following attributes:

- Master’s degree in a subject such as Business Management, Computer Science, or Computer Engineering;
- At least 15 years of experience in multiple sectors including 4 years in supplier/contract management role on either the customer side or as e.g. sourcing advisor;
- Expert level Microsoft Office Excel, Word and PowerPoint;
- Knowledge of source-2-pay processes sufficient to understand and maintain effective cooperation with Procurement, Legal and Finance;
- Able to present confidently and effectively to higher level management;
- Strong interpersonal and communication skills including fluent written and spoken English.

Application details
For further information, please contact Samantha Veer, Talent Resourcing Partner, +31 (0)88-010 6789, option 2. Only online applications will be accepted, please go to, reference 17000263 or use the ‘Apply’ button.

Apply here:
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