cv support administrator
Beste lezer,
Wilt u mijn CV lezen en een reactie hierop geven?
Ik ga volgende maand verhuizen naar Engeland, en ik wil weten of mijn CV van support medewerker/administrator goed is.
Bedankt.
Ishikara
105 Woodlands Avenue, Woodley, Reading
Telephone:
E-mail:
Career Profile
For the past 8 years I worked as a customer service representative in Major companies, from Financial to Governmental and I develop and exploit the following skills and attributes:
Prioritising and multi-task planning of workload Strong telephone communication and customer service skills
Capacity to work on own initiative Ability to make decisions
PC hardware and relevant software skills Perform well under pressure and enjoy a challenge
Skills
MS Office 2003
Internet Explorer
Webmail
Windows XP
Citrix
Perigrine
Remedy
Lotus notes
Personal Details
Educational: High school: business and administration, computing
Languages: Dutch and English
Interests: Dancing, Reading, travelling, Networking
Mobility: Car owner/driver
Career History
08/05 – 12/06 customer support administrator Fujitsu
•On customer service side I handle all incoming calls, registers, administer and analyze, forward to the right departments, monitor the progress, and keep customers up to dated
•On the administrative side I handle and process all reports regarding incidents, email statistic and usermanagement on a daily basis, and create login accounts for users
•Liaise between client and internal departments with regard to day to day operational processes
08/03 - 01/05 customer support technician British telecom
•Being the first point of contact for customers who are reporting a problem
•Ensuring all customers inquiries are dealt with promptly and efficiently
•Identifying problem calls that may need to be escalated
•Liaising with other departments regarding customers issues
•Administrative support for all the planned work on customers location
04/01 - 01/03 customer support technician UPC Corporate
•This is a varied role as customer service representative, and I work alongside account managers, developers, and other parties to ensure that high level of customer service is guaranteed
•Dealing with customers around the world using UPC applications for voice, data and internet
•Responding to enquires, progressing orders in the database system, and inform about the price as well as supporting the external sales team to ensure their existing and new customers receive outstanding service
01/00 - 04/01 customer support administrator ABN-AMRO
•Log all client inquiries and issues on implementing hardware and software regarding the migration from Windows NT to Windows 2000 server
•Providing administrative assistance to the technician on de-installing and installing of offices
•Maintaining CMDB by registering all assets by configuration Items
08/98 - 12/99 Helpdesk employee ING
•Providing a 1st line support to traders from the Stock Exchange AEX ensuring their problem and enquires are handled quickly
•Creating incidents reports for the management team
•Updating CMDB by configuration items
1990 - 1998 restaurant owner
General administration including invoice checking and liaising with suppliers, administration office and Chamber of Commerce
Education/training
•01/2006 XP core training: Installing and setting up Windows XP
•01/04 - 12/04 Telecommunication fundamentals: an overview of telecommunication networks.
•01/03 - 12/03 Business communications: how to communicate with customers
•01/01 - 12/01 ServiceDesk/incident management: shows you which customers are receiving the service, and who is managing and supporting the service.
•01/2000 Microsoft Windows 2000 Server support professional
•01/99 - 12/99 ITIL foundations: The IT Infrastructure Library (ITIL) is a series of documents that are used as a framework for Service and infrastructure management.
Laatst gewijzigd door ishikara; 23 november 2006 om 10:10
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